“Very disappointing. Color does not match the description. Emailed for a refund or the least the correct color. I wanted ash blond, the hair is not ash blond. I tried to make is work and as soon as I installed that hair, it completely matted… what a waste of my money!”
We’re genuinely sorry that you’re disappointed and that the experience didn’t meet your expectations — we understand how upsetting that can be.
After carefully reviewing the photos you sent, we confirmed that the product shipped was indeed the correct shade selected at checkout. That said, we understand that color perception can vary depending on lighting, screen settings, and natural hair tones, which is why we always encourage customers to use our free color matching service before purchasing to ensure the most accurate match.
When you reached out, our team responded promptly with care tips to help with the matting issue — which can sometimes happen when hair isn't fully detangled before installation or if products with sulfates or high heat are used. We also suggested a better shade option for your needs moving forward.
Unfortunately, we received a response containing offensive language, which makes it harder for us to continue the conversation constructively. We’re always happy to help — but we ask that communication remain respectful so we can work toward a solution together.
If you'd still like help with care advice or a discount on a new color that might suit you better, we’re here. Please don’t hesitate to reach out directly at help@irresistibleme.com or through the chat on our website.
