Thank you so much for your wonderful review, Raquel! ❤️ We're thrilled to hear that our clip-in extensions are making a difference for you. Enjoy rocking your beautiful new look!
“The hair quality is good but the color is FAR from any form of black. It is a dark brown. I will now have to dye them at home. They did not come ready to wear as expected.”
Thank you for your feedback! We're glad to hear you were satisfied with the quality of the hair, though we're sorry the color didn’t meet your expectations.
Please note that our Natural Black shade does have brown undertones, which is why for a true deep black, we typically recommend choosing Jet Black. We also encourage customers to reach out to our Customer Service team before placing an order if they’d like assistance with a color match — we're always happy to help!
Each set includes a sample piece, packed separately, specifically so you can check the color, length, and texture before opening the main bundle. If the sample isn’t a good match, the product can be returned as long as it's still in the same condition in which it was received.
Thanks again for your review!
We’re truly sorry to hear that the color didn’t meet your expectations, and we completely understand how frustrating that must be. We appreciate your honest feedback and would love to provide some clarity on our process.
Each set of clip-in extensions includes a tester piece, packed separately in a designated “TRY ME” compartment at the bottom of the tube. The main set remains sealed with a black security seal, which clearly states that it should only be opened if you decide to keep the product. This tester is provided specifically so you can check the color, length, and texture before making a final decision. If the sample isn’t the right match, we encourage customers to return it in its original packaging and reach out to us—we’re happy to provide a return label for an exchange or refund.
For hygiene reasons, once the main set has been opened, we are unable to accept returns. Since hair extensions are considered personal-use items, we must ensure that all products remain in their original, untouched condition for the safety of all our customers.
Additionally, on the product page, we provide a color guide at the top and include a short description of each shade. The Natural Black shade is described as a natural black with warm neutral undertones, meaning some brown undertones are expected. We always recommend checking the sample first to ensure it’s the perfect match.
We’re sorry that this wasn’t clear, and we truly appreciate your feedback. If there’s anything else we can do to assist you, please don’t hesitate to reach out—we’re happy to help!
