“I’m extremely disappointed with these hair extensions. First of all, the “platinum” color is not platinum at all—it’s yellow. Completely misrepresented. When I reached out for a refund or even just an exchange, I was met with unhelpful and dismissive customer service. They refused to take any responsibility or offer any sort of resolution.
For the price I paid, I expected a quality product and at least basic customer support. Instead, I got neither. Don’t waste your money. This has been a frustrating and expensive mistake.”
Thank you so much for sharing your experience, and we're truly sorry to hear that the Platinum Blonde shade wasn’t what you expected. Our Platinum Blonde shade does have warm undertones, and for cooler tones, we usually recommend our Icy Blonde.
We know how important it is to feel confident in your purchase, especially with something as personal as hair. That’s why each set includes a sample weft in the bottom compartment to help you check the color, length, and texture before committing to the full set. Our customer care team is already in touch and will continue working with you to make sure you're taken care of.
