Thank you for your honest feedback — we're truly sorry the color didn’t match what you expected from the photos. We understand how important it is to find the right shade, especially when shopping online.
While we do our best to represent colors accurately, lighting, screen settings, and individual hair tones can affect how a shade appears. To help with this, each full set includes a sample weft — you can use it to check the color before opening the full package. If it’s not a match, you can return or exchange the set as long as the full bundle remains unopened.
Our customer service team has already reached out to assist you with the return, and we're committed to resolving this for you.
If you're ever unsure, we also offer free color matching support — just reach out and we'll be happy to help!
