We’re sorry to hear that the product didn’t meet your expectations. Our goal is always to provide high-quality items, and we truly appreciate your feedback.
Regarding your emails, our customer service team responded within 10 minutes of receiving them. We kindly recommend checking your spam or junk folder, as emails can sometimes end up there.
If you still can’t find our response, please reach out to us via the live chat on our website—we’d be happy to assist you right away!
