Thank you for your feedback, Sharla. We're truly sorry to hear that the color and odor did not meet your expectations. We strive for quality in every product, and it’s disappointing to learn we fell short this time.
Regarding the odor, the hair used in our wigs undergoes a chemical cleaning and processing procedure to ensure it's properly treated before being shipped. This process can sometimes result in a temporary odor, especially if the wig has been in storage for a while. To get rid of the smell, we recommend washing the wig with a gentle shampoo and conditioner, then letting it air dry. This should help eliminate any lingering odor.
Your satisfaction is important to us, so if the product is still in its original condition and you wish to return it, please contact us directly at help@irresistibleme.com, we're here to help!
