Thank you for your feedback. We are sorry to hear about your experience with the DCDC charger. That definitely should not happen and we would like to get this sorted for you. Please contact our support team at support@kickassproducts.com.au so we can assist you further and investigate the issue.
Hi Noelene, thank you for reaching out. Our product manuals are provided on the product page and on our support portal. Here is a link to a page with all our product manuals for your reference. https://supportportal.kickassproducts.com.au/en-GB/articles/product-guides-and-troubleshooting-130401. You can also navigate to the product page on our website and click on the manual link in the product description.
