Hi Franco, I am sorry to hear you had problems with your vacuum sealer. I can assure you this is not usually the case and I apologize for any inconvenience caused.
Hi Shayne, sorry you haven't heard a response. I have followed up with the support manager and we can not locate your email. I suggest you go to the support portal on the website that allows you to submit a claim directly to our customer support team: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
I hope we can resolve this issue quickly for you.
Hi Nicholas, sorry to hear you are having issues with your vacuum sealer. I have checked with customer service and we can not find a warranty ticket for your product. Please go to our support page and submit a warranty ticket at the bottom of the page: https://supportportal.australiandirect.com.au/products/camping/kickass-vacuum-food-sealer-wet-dry-12v-240v/
Once the ticket is submitted a member of our customer service team will contact you as soon as possible. I apologize for any inconvenience this has caused.
