“Quick delivery with good updates. The rug itself was lovely, it’s of only thin material not as thick as expected but unfortunately I ordered a size too small and have had to return it. Returns process was easy and could pick a collection from Royal Mail. I will be ordering the next size up.”
“Really nice product, super quality and looks great in the room. I was not too sure if I bought the right color and reached out to customer service, fantastic professional service provided and I ended up being delighted with the color!!”
“Nice rug, but in my opinion it looks nothing like the picture. There is no hint of pink and a blue wash running through the print. Such a same as it looks gorgeous in the picture. Item is being returned.”
Hi Emma,
Thank you so much for sharing your thoughts with us! We're sorry to hear the rug wasn’t quite what you had in mind. Sometimes, lighting and screen settings can affect how colors appear, and we understand how disappointing that can be when you're excited about a new piece.
We completely understand your decision to return it, and we’ll make sure that process is quick and easy for you.
If you’d like any help finding something that’s a better match, we’d love to assist.
Thanks again for your feedback, Emma it really helps us improve!
Kukoon Customer Care
