Hi Caroline,
We're sorry to hear that the rug didn’t feel quite right for you. We completely understand how disappointing it can be when something doesn’t meet your expectations, especially when you’ve been looking forward to it.
We’d love the chance to make this right or help you find something more suitable to what you'd in mind. Please don’t hesitate to get in touch with our lovely team at support@kukoon.com — we’re always here and happy to help!
Kukoon Customer Care
“I have to say kukoon Rugs are very high quality, they have a great selection of rugs. I have bought of them time and time again fantastic service, the couriers are beautiful people, I recommend this business highly”
