“Hi,
I bought a really lovely rug for my hall. I had been searching for some time and finally found the one I wanted. The shop assistant was so kind and helpful. I am sure I will be back again as there was such a varity of rugs in the most rich and diverse colours and patterns. Elizabeth (Athy Co, Kildare)”
“Bought two of these runners for our kitchen and hallway. Very quick delivery and great value. They look fantastic in our new home. We’ll definitely be back for more as we progress the decorating process!”
“Well Claire first of all I have not received my rug yet! Apparently you think it may be lost as per the email I got and asked me if I wanted a refund or a new one to be posted out! You obviously don’t care about your rugs just being lost somewhere!”
Hi Geraldine,
We’re so sorry again for the delay with your order. Please rest assured we’ve already been in touch with you directly and a replacement rug has been sent out to make sure this gets sorted 💛. We always follow up with our couriers ourselves, as we’d never expect our customers to have to do that. Thank you so much for your patience while we resolved this.
— The Kukoon Rugs Team
“I have still not received my order so instead of asking me to review can you please answer my requests to find out where my order actually is please ?”
Hi there,
Sorry to hear there is a delay in getting your order. Can you please contact support@kukoon so we can resolve this issue for you.
Thanks so much
Kukoon Customer Care
