“This underlay is not fit for purpose. It holds the washable runner to the ground but it's about a meter too short so you'll have a trip hazard either or both ends. We have the runner in the hall so I now have to order another product to hold it down both ends.i emailed kukoon but got a lovely unhelpful AI type generated reply. No joy.”
Hi Catherine,
We’re really sorry to see this review and for any frustration this may have caused. We’ve spoken over email and offered a few different solutions, but unfortunately, none were accepted.
It’s a shame it’s come to this, as we genuinely hoped to find a resolution that worked for you. That said, if you do reconsider or need any further help, please don’t hesitate to get in touch, we’re still here and happy to assist!
Take Care
Kukoon Customer Care
