“I was searching everywhere for the perfect shaggy rug to put in my living room. And came across this one. It’s perfect and so easy to vacuum. I’ve also had lots of compliments on it. Very happy with my purchase.”
“Terrible company ,€12.00 to return Rug same day ,not even opened !
No customer service only lip service .
Never again and as an Irish company shame on you .
Amazon going forward .”
Hi Carol,
Thanks so much for your review!
As per our returns policy for the size of your item, this 12 euro charge is to cover the cost of the courier uplift of the rug from your property to be returned to us.
This policy is available online on the returns section.
Thanks
Kukoon Customer Care
