“I was delighted with my first purchase of the runner, I went on to purchase the larger size for living room. Sadly it started to shed and fray where my feet rested on the rug. I keep a bathmat on top of the rug where my feet are placed on the rug. I e mailed Kukoon explaining my issue and they offered various options including full refund and they would arrange return. Because I like the rug and it matches the runner, I accepted a 30% refund and kept the rug. Good customer service.”
“Nice enough rug at the 25% discounted price but unable to get it to roll out flat and stay flat especially after it is soaked by rain. Trip risk hazard.”
“The materials of this rug are great quality! Its very easy to clean and perfect for our garden. The rain hasnt affected it at all, its weatherproof alright!”
