“This rug perfectly captures the distressed boho aesthetic we were seeking. The terracotta tones are warm and authentic, and the flatwoven construction provides a durable, low-profile surface. Its washability is a significant advantage, offering remarkable peace of mind for maintaining its appearance in a active household. A highly recommended product.”
“Ordered & paid for rug but it wasn't delivered to me. Numerous emails and as of yet the issue has not been resolved. I have just spent another day trying to contact this company by phone & am on hold continuously. It's very disappointing as I was looking forward to using this company for future projects but their customer service is unacceptable.”
Hi Susan,
Thank you so much for your feedback. We appreciate you taking the time to share your experience!
I’ve looked into this for you and can confirm that the courier attempted delivery on two occasions, but it seems no one was available to receive the parcel on both dates. I’ve just sent you an email so we can work together on arranging a suitable alternative for you.
I’m sorry you weren’t able to get through to us by phone, our lines do close at 4 pm.
We’re here to help, and I’m hopeful we can get this sorted for you very soon.
Take Care,
Kukoon Customer Care
