“The rug does not look like the photo. In the photo it looks quite thick and dense. When I received them I was very disappointed as they are quite flat with a loose pile and not a bit like the photo...I would have sent them back but I couldn't be bothered with the fuss so I am going to give them my granddaughter for her bathroom as that is the standard of quality which they are. Bathroom rugs.”
Hi Victoria,
Thank you so much for taking the time to share your thoughts. We are sorry to hear that the rug didn’t meet your expectations.
Your feedback is truly appreciated, and it helps us improve. We're always reviewing how our products are presented online, and comments like yours are so valuable to us.
While we're glad the rug will still be put to good use, we're genuinely sorry it wasn’t quite what you were hoping for. If you ever need anything in the future, our team is always here at support@kukoon.com.
Kukoon Customer Care
