Hello Nigel,
Thank you for your review.
I am sorry to hear the lock is faulty on your item, please contact us at customerservice@luggagesuperstore.co.uk with your order number and we can help resolve this matter.
All the best,
Laura
Customer Service Department
“Very good medium size suitcase. Ideal for a trip for up to a week. The wheels are convenient and the option to expand helps. I only wish the suitcase was a few centimetres deeper.”
“Great smart looking case. Easy to manoeuvre and doesn’t topple over even when full to the brim. Has stood up very well to several transatlantic flights so far. Service from Luggage Superstore was also excellent, I highly recommend them”
