“This was my first purchase from Luggage Superstore and it definitely will not be my last.
Everything went like clockwork, ordering, delivery and I couldn't be happier with my new case.
Keep up the great work!”
Hi Ying,
Thank you for your purchase with us and your 5 star review. I will pass your kind words on to our website team, they will be chuffed to hear your compliment.
All the best,
Laura
“Not only did you leave the package outside the front door, you delivered it to the wrong house. I know you use a provider for deliver, but I purchased from you, so this is your problem. I had to go door to door in my estate before eventually tracking the package to a (thankfully honest) neighbour. Sort out your supplier. I called their customer service and point blank refused to help.”
Hello Bruce,
Thank you for your review, I am sorry to hear our courier delivered to the wrong address. I am pleased to hear you were able to retrieve your parcel.
I think you may have contacted someone else, not our customer service team. We have no record of you getting in touch with us.
DPD policy does allow deliveries to be made to neighbours, but certainly not to be left on a doorstep. I have logged a complaint with DPD regarding this.
If we can be of any assistance please contact our customer service team.
All the best,
Laura
