“Excellent service, I did a pickup from the shop in Finchley as traveling the next day, the shop manager was very helpful and supportive explaining the locking system and giving me information on how to get the wheels hopefully fixxed on my 20 year old Samsonite case, And the new Samsonite cabin case is NICE. And a very good price.. Oh and lots of communication from the sales team thanks..”
“Ordered two Samsonite cases at the same time and at a great price. Luggage Superstore service was very prompt and helpful. Let down by poor packaging (box not taped properly, causing it to burst open during transit) and poor DPD delivery with one case being delivered as promised and the other being sent to the wrong depot (and being returned to their national hub), causing late delivery and arriving with damaged packaging (see photo case not damaged). It's the little details that make great service.”
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you experienced with your delivery.
We’re pleased to hear you were happy with the price and that our service was prompt and helpful, but it’s clear the overall experience was let down by the handling in transit. This is not the standard we aim for.
We completely understand how frustrating it is when something as simple as delivery reliability affects an otherwise smooth order, especially when one item arrives as expected and the other is delayed and mishandled.
We’ll be raising this with DPD to help prevent similar issues in future. We appreciate you bringing it to our attention, and we’re sorry again for the inconvenience caused.
Thank you for shopping with Luggage Superstore.
Happy travels :)
Kelly
“The service Kelly provided was excellent. Bought beautiful Bric’s travel bag I needed for a trip away, she tried her best to get it to me on time and it did. Excellent service I will be back for more. Thank you Kelly!superstar”
Thankyou very much for your excellent company review of Luggage Superstore. I am pleased your beautiful Bric's travel bag arrived in time.
Happy Travels :)
Kelly
“I had to contact Kelly in customer service and she was so very helpful. Item came the following day - unfortunately I had to return it - the item was perfect just not what I thought it would be like once it arrived. Returns system is very easy - would definitely recommend this retailer”
“The luggage I ordered arrived just 48 hours after placing the order on line. Unfortunately, the TSA lock on one piece did not function but a replacement was quickly arranged. However, DPD lost the reaplcement in transit but another was quickly sorted and that did arrive. So, it's been a bit of a roller coaster ride but Kelly in LS Customer Services is to be commended for her work in sorting out the issues quickly - unlike DPD who are not!”
“I ordered a Samsonite cabin bag on Tuesday (late) afternoon with standard free delivery. It arrived early Thursday afternoon in good order. I requested an invoice by email (for registration) that same afternoon and it landed with me ten minutes later. What more can you ask for?
First class.”
“Excellent service from ordering to delivery. Ordering was simple and easy. Had standard delivery but it arrived in 2 days much to my surprise. The suitcase itself is excellent quality and exactly as described. Will be using it in the near future.”
“Kelly has been excellent in communication when my bag was not even shipped although I purchased with next day delivery. I’m flying out today to Madrid and I explained that to her as she said it may not come in time. Kelly went above and beyond trying to get it to me and it worked!! Great communication she didn’t build my hopes up too much but tried her best.
Now I’m off to Madrid with my beautiful bag I ordered so thank you excellent service I will be purchasing more to my set from you well done Kelly superstar!!”
“Very quick delivery, and well packaged. Just returned from a ski trip and the suitcase's first use. Good size, not too heavy and the wheels work very well in long airport terminal walks, taxis, buses etc. Thank you”
Thank you very much for your wonderful review. We’re delighted the luggage performed well on your ski trip, was the right size, and that the wheels made airport journeys easy.
Kind regards,
Team Luggage Superstore
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