“This Samsonite cabin suitcase arrived on the Tuesday after being ordered at the weekend and was delivered within the times stated by DPD. Not used the suitcase yet but is of the usual good quality associated with Samsonite and particularly light.”
“Unfortunately I had to return the large case because we didn't like the colour, which of course wasn't LS's fault. I have been REALLY impressed with the returns process - it was very straight forward and easy to do - I was very relieved ... and will definitely use them again”
Thankyou very much for your fabulous review of Luggage Superstore.
Delighted to hear the service and next day delivery went with a smile.
Kind regards,
Team Luggage Superstore
Thankyou very much for your review, David. Glad to hear the bag arrived in good time and that you’re happy with it.
Kind regards,
Team Luggage Superstore
Thankyou very much for your excellent review of Luggage Superstore.
Delighted to hear you were impressed by the speed of service.
Kind regards,
Team Luggage Superstore
Thank you for your excellent review of Luggage Superstore.
We're glad you were happy with the product and delivery.
Kind regards,
Team Luggage Superstore
“I placed an order for two suitcases and when I received the order confirmation I realised that I had ordered the wrong size. I rang and spoke to Kelly who cancelled the order and who organised an immediate refund so that I could go back online and order the correct sizes. We received the cases yesterday and they were packaged well and I also received advance notice from the courier that would be arriving. Very happy with my purchase and I wouldn't hesitate to order from the firm again. Thank you for your excellent customer support Kelly :)”
“Was looking for a quality cabin suitcase for a cheap price on ebay and amazon and finally came upon Luggage Superstore. Found a Samsonite case for half price!! and other items way cheaper than elswhere.
Item arrived earlier than expected. Good experience all round 10/10”
“Website displays next day delivery which led me to believe my order would arrive far quicker than it did. Only when order is placed does it say 5 to 10 day delivery. And it took 10 days. Had I have known delivery would be that long prior to placing order (and money taken) I would have ordered elsewhere.”
Hi Dawn,
I am very sorry to see that you felt let down by the delivery service. I have taken a look into your order details and can see that your item was indeed on a 5-10 working day delivery service. The delivery speed is shown at the point of checkout, before the order is placed and thus paid for and is also shown in the order confirmation. We do have 1000's of products available on a next day service and I am sorry that the item you chose was not included in this service.
However, I can actually see that the order was delivered on the 7th working day, so was delivered earlier than stated.
Again, I am really sorry that this information was missed but we appreciate your comments.
Many thanks
Sarah | Ecommerce Manager
“Bought a suitcase and after only a 2nd holiday, part of the zip stitching had split and I was missing 3 of the zip sliders. I contact Luggage Superstore and they asked me to provide photos, which I did, and based on the photos they offered a replacement or full refund. Even though I liked the suitcase, I was a bit recticent to get a direct replacement in case the same thing occurred, so I requested a refund, which they provided without quibble.
I then ordered another suitcase. When it arrived it was clear that I hadn't checked the dimensions as it was huge! I raised a return and Luggage Superstore provided a no quibble at their expense returns label.
When I received the refund, I ordered a 3rd suitcase (different make and model than the original) which so far I am happy with.
So in my experience, I would recommend Luggage Superstore as a great company to deal with with great customer service.”
“Excellent, easy to order, great choice & fantastic price. Under seat personal size rucksack, great colour & I think I'll be able to fit all my travelling bits & bobs close to hand as well as change of clothes. Speedy service delivered next day many thanks, very happy with my purchase”
“The website portrays delivery in 1 to 3 days. Only when order is placed do you get advised on 1 to 10 days delivery. If I had known delivery would take so long I would have ordered elsewhere. Order shows as awaiting fulfilment for well over a week. It did arrive within time frame given when order placed just not what your website portrays.”
Hi,
Thank you for your feedback. We are sorry for any confusion regarding the delivery timescale.
We do clearly display the delivery timeframe for each product on the individual product page, and the estimated delivery date is also shown at checkout before the order is placed. We appreciate that delivery times can vary depending on the item, and we are sorry if this was not clear when you placed your order.
We are pleased that your order did arrive within the time frame provided at checkout, and we appreciate your feedback.
Kelly
Thank you so much for your fantastic review! 🌟 We’re delighted to hear that you’re so happy with the quality of your new suitcase and the speedy service you received. We really appreciate your kind words and hope your suitcase accompanies you on many amazing adventures!
Happy Travels,
Sarah
