“I purchased a suitcase which when it arrived was the wrong colour so I contacted customer service and spoke to Sarah. She was so helpful and went above and beyond to ensure my query was resolved immediately. I would not hesitate ordering from this company in the future.”
“Luggage Superstore often have some great offers on, and their range of brands is superb.
I have now used them a few times for luggage and a work laptop bag.Their delivery options- even the free ones, are really quick. Highly recommended”
“Very easy to identify the item that I was interested in, the web site provideda full specification. Ordering process was simple, and the item was delivered in 24 hours. Emails confirming the order and delivery status arrived promptly. My experience with this business was very positive.”
“Excellent service, I did a pickup from the shop in Finchley as traveling the next day, the shop manager was very helpful and supportive explaining the locking system and giving me information on how to get the wheels hopefully fixxed on my 20 year old Samsonite case, And the new Samsonite cabin case is NICE. And a very good price.. Oh and lots of communication from the sales team thanks..”
“Ordered two Samsonite cases at the same time and at a great price. Luggage Superstore service was very prompt and helpful. Let down by poor packaging (box not taped properly, causing it to burst open during transit) and poor DPD delivery with one case being delivered as promised and the other being sent to the wrong depot (and being returned to their national hub), causing late delivery and arriving with damaged packaging (see photo case not damaged). It's the little details that make great service.”
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you experienced with your delivery.
We’re pleased to hear you were happy with the price and that our service was prompt and helpful, but it’s clear the overall experience was let down by the handling in transit. This is not the standard we aim for.
We completely understand how frustrating it is when something as simple as delivery reliability affects an otherwise smooth order, especially when one item arrives as expected and the other is delayed and mishandled.
We’ll be raising this with DPD to help prevent similar issues in future. We appreciate you bringing it to our attention, and we’re sorry again for the inconvenience caused.
Thank you for shopping with Luggage Superstore.
Happy travels :)
Kelly
“The service Kelly provided was excellent. Bought beautiful Bric’s travel bag I needed for a trip away, she tried her best to get it to me on time and it did. Excellent service I will be back for more. Thank you Kelly!superstar”
Thankyou very much for your excellent company review of Luggage Superstore. I am pleased your beautiful Bric's travel bag arrived in time.
Happy Travels :)
Kelly
“I had to contact Kelly in customer service and she was so very helpful. Item came the following day - unfortunately I had to return it - the item was perfect just not what I thought it would be like once it arrived. Returns system is very easy - would definitely recommend this retailer”
“The luggage I ordered arrived just 48 hours after placing the order on line. Unfortunately, the TSA lock on one piece did not function but a replacement was quickly arranged. However, DPD lost the reaplcement in transit but another was quickly sorted and that did arrive. So, it's been a bit of a roller coaster ride but Kelly in LS Customer Services is to be commended for her work in sorting out the issues quickly - unlike DPD who are not!”
“I ordered a Samsonite cabin bag on Tuesday (late) afternoon with standard free delivery. It arrived early Thursday afternoon in good order. I requested an invoice by email (for registration) that same afternoon and it landed with me ten minutes later. What more can you ask for?
First class.”
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