“The service Kelly provided was excellent. Bought beautiful Bric’s travel bag I needed for a trip away, she tried her best to get it to me on time and it did. Excellent service I will be back for more. Thank you Kelly!superstar”
“I had to contact Kelly in customer service and she was so very helpful. Item came the following day - unfortunately I had to return it - the item was perfect just not what I thought it would be like once it arrived. Returns system is very easy - would definitely recommend this retailer”
“The luggage I ordered arrived just 48 hours after placing the order on line. Unfortunately, the TSA lock on one piece did not function but a replacement was quickly arranged. However, DPD lost the reaplcement in transit but another was quickly sorted and that did arrive. So, it's been a bit of a roller coaster ride but Kelly in LS Customer Services is to be commended for her work in sorting out the issues quickly - unlike DPD who are not!”
“I ordered a Samsonite cabin bag on Tuesday (late) afternoon with standard free delivery. It arrived early Thursday afternoon in good order. I requested an invoice by email (for registration) that same afternoon and it landed with me ten minutes later. What more can you ask for?
First class.”
“Excellent service from ordering to delivery. Ordering was simple and easy. Had standard delivery but it arrived in 2 days much to my surprise. The suitcase itself is excellent quality and exactly as described. Will be using it in the near future.”
“Kelly has been excellent in communication when my bag was not even shipped although I purchased with next day delivery. I’m flying out today to Madrid and I explained that to her as she said it may not come in time. Kelly went above and beyond trying to get it to me and it worked!! Great communication she didn’t build my hopes up too much but tried her best.
Now I’m off to Madrid with my beautiful bag I ordered so thank you excellent service I will be purchasing more to my set from you well done Kelly superstar!!”
“Very quick delivery, and well packaged. Just returned from a ski trip and the suitcase's first use. Good size, not too heavy and the wheels work very well in long airport terminal walks, taxis, buses etc. Thank you”
Thank you very much for your wonderful review. We’re delighted the luggage performed well on your ski trip, was the right size, and that the wheels made airport journeys easy.
Kind regards,
Team Luggage Superstore
“Brilliant all round. Lucky to find great quality case at a reduced price. Ordered at 1pm and delivered next day at 5pm. Spoke to customer service as needed case urgently and they ensured same day despatch.”
Thank you very much for your wonderful review. We’re thrilled you found a great quality case at a reduced price and that we could deliver it so quickly, with same-day despatch for your urgent need.
Kind regards,
Team Luggage Superstore
Thank you very much for your wonderful review. We’re thrilled you experienced exceptional service, loved our selection, and that your order arrived next day.
Kind regards,
Team Luggage Superstore
Thank you very much for your wonderful review. We’re thrilled you found a great price on the Samsonite large suitcase and that it arrived in time for your skiing holiday.
Kind regards,
Team Luggage Superstore
English
