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Luggage Superstore Reviews

4.8 Rating 978 Reviews
96 %
of reviewers recommend Luggage Superstore
Luggage Superstore 5 star review on 28th September 2024
Julia
Luggage Superstore 5 star review on 8th June 2024
Dean
Luggage Superstore 5 star review on 9th May 2024
Nick
Luggage Superstore 5 star review on 21st March 2024
Diane
Luggage Superstore 5 star review on 13th March 2024
Anonymous
Luggage Superstore 5 star review on 11th January 2024
Carolyne
Luggage Superstore 5 star review on 15th December 2023
Matheus
10
Anonymous
Anonymous  // 01/01/2019
Great value and quick delivery. No complaints whatsoever.
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Posted 2 months ago
Hello Richard, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
If I could give 10 stars I would - for accurate product description, free postage with phenomenally speedy delivery and for just being so efficient.
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Posted 2 months ago
Hello Kamal, Thank you for your exceptional review, we truly appreciate this! -Laura
Posted 2 weeks ago
Fast efficient service
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Posted 2 months ago
Hello Anthony, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Excellent service from Luggage Superstore. I needed to use next day delivery and my luggage arrived as ordered within the expected time. It was well packaged and arrived in perfect condition. I have been very pleased with the custoe=mer service.
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Posted 2 months ago
Hello Liz, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Quick delivery
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Posted 2 months ago
Hello, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
I found the suitcase I wanted at a much cheaper price at Luggage Superstore than elsewhere. I ordered it up with free three day delivery and it was delivered in two days. The courier, DPD, did their usual splendid job. I am very happy with the suitcase itself it is a well meade Eastpak suitcase and it arrived in good order.
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Posted 2 months ago
Hello, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Very good service, choice & prices. Quick delivery, very happy
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Posted 2 months ago
Hello Lynn, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Excellent selection of products at great prices. Will definitely look at their selection again when another luggage item is needed.
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Posted 2 months ago
Hello, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Over the moon with luggage great quality and quickly delivered
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Posted 2 months ago
Hello Denise, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Delighted with the service and the suitcase
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Posted 2 months ago
Hello Kay, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Fast delivery even in peak periods like mid summer. Thanks
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Posted 2 months ago
Hello, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
I recently ordered from Luggage Superstore and was quite disappointed with the delivery service. Despite clearly stating in my order that the parcel (a 12 kg large carton) should be kept in my enclosed porch, the delivery was mishandled by the courier service (DPD). Instead of following the instructions, the parcel was returned and delivered to the post office, which caused me significant inconvenience. Bringing such a large and heavy parcel from the post office was quite difficult, especially without any conveyance, and I had to take time out of my busy schedule to do so during work hours. If I hadn't specified the delivery instructions, I wouldn't be complaining, but in this case, they were ignored. This experience has left me frustrated and disappointed with the service.
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Posted 2 months ago
Hello Muhammad, Thank you for your review, I am sorry to hear you are not happy with the service provided by our chosen courier DPD. I have reviewed the details provided by DPD and the instructions you provided. The driver likely did not feel your porch was a safe location to leave the parcel as there is no security such as a door, it is an open porch. DPD policy is that only one delivery attempt has to be made before an item can be taken to a local drop shop. The drop shop used for this delivery was 0.7miles (3 minute drive) from your home address and was made the same day, allowing collection as soon as the following working day. We did not receive any contact from yourself regarding this matter whereby we could have arranged an alternative delivery option if collection from the pick up shop was not suitable for your schedule. On this occasion we feel DPD provided their service in accordance with their policies. Wishing you all the best, Laura
Posted 2 weeks ago
Excellent selection of products at great prices and fast delivery.
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Posted 2 months ago
Hello Judit, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Great product, good price and excellent delivery.
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Posted 2 months ago
Hello Paul, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Good selection, good price and fast delivery
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Posted 2 months ago
Hello Peter, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
The item was exactly what I ordered and arrived earlier than expected. However, it has only had 2 trips since receiving it and the wheels seem buckled (especially the left one). It was not overly packed, weighed 19kgs at check in and I am just perturbed that this should not be like that. Do you have any suggestions, please.
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Posted 2 months ago
Hello, Thank you for your review. I am sorry to hear you have had an issue! I cannot see your order details linked to your review. Please send us some pictures to customerservice@luggagesuperstore.co.uk including your order number and postcode, we will be happy to assist. Kindest regards, Laura
Posted 2 weeks ago
My suitcase arrived faster than planned and was very well packaged. Happy with my purchase!
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Posted 2 months ago
Hello Elodie, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Excellent quick delivery
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Posted 2 months ago
Hello Cath, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Still not received. Website offered next day delivery but only after ordered told it wasn’t available for my item so it may not now arrive in time for when I need it.
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Posted 2 months ago
Hello Emma, I am sorry to see you provided a 1 star review. All our delivery methods are advertised on the product page and also at checkout prior to purchase. This changes depending on the product, even down to the colour chosen and quantity. Your order provided a 1-3 working day delivery timeframe, this would have been advised at checkout prior to purchase and also confirmed in your order confirmation email. Sadly the item ordered was not available for next day delivery. Should you wish to purchase from us again in the future we are always happy to clarify/confirm delivery timeframes prior to purchase if you wish. You can contact us via telephone or email. Wishing you all the best, Laura
Posted 2 weeks ago
Very competitively priced. Very quick delivery. All in all excellent
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Posted 2 months ago
Hello Sarah, Thank you for your 5 star review! -Laura
Posted 2 weeks ago
Luggage Superstore is rated 4.8 based on 978 reviews