“Please with the service from order to delivery. I only give 3 starts because I was given a discount of 5% as a returning customer, however after placing the order I noticed a 10% discount for new customers.
For just 5% it is likely that you will never see another order from me again.”
Good afternoon,
Thank you for taking the time to share your feedback! We're pleased to hear that you were satisfied with our service from order to delivery. We understand your concern regarding the discount differences for returning versus new customers, and we appreciate you bringing this to our attention. We value your loyalty and hope you'll reconsider shopping with us in the future. Your satisfaction is important, and we always strive to improve our offerings.
Best wishes,
Maria
“Lugagge great, ordering from luggage superstore great, good communcations - only gripe is dreadfiul DPD delivery service who left suitcase on parallel street, on the doorstep of a house with a big number 2 on it when we live at number 60!!!”
Thank you for you review, I'm happy you have had a positive shopping experience with us.
But so sorry about DPD but this is out of our control.
We do however appreciate your feed back on our chosen courier.
Thank you
Maria
“Ordering process very slick but delivery not as advertised on website. 3 to 5 days' delivery for routine actually turned out to be next day, which was inconvenient and not as ordered. Early delivery is as bad as late delivery!”
Hi James,
Thank you for your review.
I am sorry the early delivery was not suitable for you and for any inconvenience caused by this.
Take care,
Laura
Customer Service Department
“The item was exactly what I ordered and arrived earlier than expected. However, it has only had 2 trips since receiving it and the wheels seem buckled (especially the left one).
It was not overly packed, weighed 19kgs at check in and I am just perturbed that this should not be like that.
Do you have any suggestions, please.”
Hello,
Thank you for your review. I am sorry to hear you have had an issue! I cannot see your order details linked to your review. Please send us some pictures to customerservice@luggagesuperstore.co.uk including your order number and postcode, we will be happy to assist.
Kindest regards,
Laura
“Choosing and Ordering the suitcase was fairly straight forward and delivery was earlier than expected, which was good. However, disappointed that there is a small scuff mark on the luggage as received, even though it was in a cardboard box.”
Good afternoon Charles,
Thank you for taking the time to leave us a review, we appreciate any and all feedback from our customers.
Looking at your order I can see that since your review a full refund has been processed for you following a warranty claim.
If we can hep with anything further do get back in touch.
Have a wonderful day.
-Laura
“I placed an order with luggage superstore, but didn't receive any shipping information till a much later date! I had to ask regarding this via an online chat. The item I had ordered did eventually arrive at the time they had specified. The luggage itself seemed a little smaller than advertised regarding the listed dimensions, but due to its double deck design I assume that the bag will be able to expand/carry the given listed weight. The bag's inbuilt lock was also set wrongly under various digits, so I had to second guess that the combination would of been initially set to 000 at the start. Luckily it did work, otherwise I wouldn't of been able to use the bag without having to get back in contact with Luggage superstore. Overall I think the item was very overpriced for its size, but offers a 3 year guarantee! time will tell this with the outcome. I would recommend Luggage superstore, and more variety for future comparisons available would also be good for them i.e. more brands available/luggage types. I would also recommend better communication with regards to as and when the item will be shipped after payment.”
“Very good when ordering something off the website. But when it was actually delivered, the bag itself was just in the box, just the box and the bag, no plastic to cover the bag. Also no key to be able to use the zip lock code. I expected much better packaging with everything that should be inside for the money that I spent on it. But it’s a really nice bag.”
Hi Angus,
I can see that your order was dispatched from us the day after you placed the order with us. As we have had the weekend to contend with and as it is going to an area of the UK with a 2 day delivery window, this is why you have not yet received your order.
I have however looked at the tracking and can see that it is due for delivery with you today.
Many thanks,
Sarah
Hi Jayne,
I am really sorry to see this about the delivery issues that you had with your order. I have had a look through our communication channels and cannot see any correspondence with yourself about these issues. However, after looking into the tracking, I can see that there were quite a few issues with DPD. I can only apologise about this.
I have emailed you as this really isn't acceptable from DPD and we'd love the opportunity to try and make things right with you.
Wishing you all the best,
Sarah
Hello,
All of our prices are inclusive of VAT, so I am a little confused as to what additional payments had to me made with regards to this. Could you please email us at customerservice@luggagesuperstore.co.uk, so we could discuss this further.
We try to be 100% transparent with our pricing - In fact, with everything that we do, so I really would like to get to the bottom of why you felt you had to pay extra VAT.
Kind regards
Sarah | Ecommerce Manager
“My bag broke, I returned it and asked for a refund and you sent me a new bag, I had already bought a replacement, so now I have to send the second bag back”
“Mixed bag here....took some time to get the order processed , nearly a week, 2 to be delivered with limited updates until I made contact.....BUT overall delighted with the product delivered and excellent secure packaging, keep your customers informed of any delay and its a 5 star from me. Thank you 🙂”
