“Ordering and delivery and quality of goods excellent
Disappointed not to have been given written instructions in either of my recent purchases as to how to manage the combination locks.
Found a video via GOOGLE which was not made by Luggage Superstore. Pity. Lost a point there.”
“Ordered Genisis Large in Khaki, Louise mailed to say not in stock despite being on website.
Reordered same case in Charcoal delivered very efficiently.
Correct case but in wrong box clearly marke Carnaby in Cream colour.
Something must still be wrong in dispatch, not suprized at original mix up.
O/A pleased with case, as yet to travel.”
“I was extremely disappointed with the service. I was at home when the driver said he called and he did not alert me to his presence at the door. I received a text after the hour slot expired to say as I was not home when he called, the parcel would be sent to a collection point and would be ready to pick up the next day. As I wanted the goods that day, I rang DPD and was told they would contact the driver to bring back the parcel. I was told to hang on which I did for 25 minutes and was then cut off. I rang again and was told by another assistant they cannot call the drivers. I was not impressed that the first assistant gave me the wrong information and left me hanging on the telephone so I asked to speak to a manager and was told they were not available and they would ring me back within 2 hours, I did not receive that call. I am very impressed with Luggage Superstore just not with the delivery service DPD.”
“I decided to purchase from Luggage Superstore rather than John Lewis as LS offered free returns. Which is a good thing as I did decide to return my suitcases and I got a full refund within a day of returning the items so well done LS. The only caveat being that LS uses DPD as the returns courier. The drop off points are small post offices or small newsagent shops and not all of them are happy to accept large parcels. I had to try a couple of post offices first and eventually found one that would accept the parcels albeit with a frown and scowl. The other post offices said they had no room for large parcels. I did also try the DPD depot in Dunstable but they don't accept any parcels, oddly enough. So quite a runaround to return the suitcases so something to bear in mind.”
“My suitcase unfortunately went missing in transit, however Luggage Superstore responded very well to my complaint and sent a replacement immediately.
Very pleased with the suitcase now it has arrived.”
“So fsr, so good. Package arrived promptly and undamaged. Price is good. Just remains to be seen if the product is robust enough in use. Thank you so far !”
“Brought as a present so can only comment on the appearance not functionality. It’s a great size and colour and appears fairly robust . It arrived quickly .”
“Very good price and make mistakes not choose next day delivery so I rang customer service and she was very helpful and I received my order next day. Thanks LS”
“Ordered this while I was away. Literally delivered next day and suitcase looks amazing. Giving it 4 stars because unfortunately there was a tiny scratch on it. Very happy with it otherwise”
“Ordered this very late on 31st August and it was delivered on Mon 4th Sept, so within 2 working days! Thanks LS.
It looks the part and I love the colour (I went for yellow). Also love the fact there are packing straps on the zipped compartment side too.
Haven't used it yet so can't comment on how it will cope with baggage handlers but we all know what suitcases go through.
Looking forward to using it in the near future.”
“Order was delivered in 2days sadly it was the wrong suitcase sent an email Laura contacted me the same day and arranged for the wrong one to be picked up and the right one delivered within another2days so alls good would use again”
