Hello,
I sincerely apologize for the frustration you've experienced with the delivery timing of your order. We understand the importance of having gifts arrive on time, and it’s disappointing to hear that we fell short in this instance.
While we do aim to provide various delivery options, it seems we weren't able to meet your expectations. Your feedback is invaluable to us, and we will certainly look into ways to enhance our delivery processes.
If there's anything further we can assist you with or if you have any questions, please feel free to reach out to our customer service team directly.
Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Maria
Good afternoon Stephen,
Apologies for the delay in responding to your review.
Thank you for taking the time to leave us a review, we appreciate any and all feedback from our customers.
Looking at your order I can see that you got in touch with our customer service team and we were able to resolve the missing item from your delivery.
If we can hep with anything further do get back in touch.
Have a wonderful day.
-Laura
“Luggage was not delivered on the day it was supposed to be despite a series of messages saying it would be. Only at 10.30 pm did I get a message it wasn’t coming! I It has not yet been delivered. I don’t think DPD is up to the job”
Good afternoon,
Apologies for the delay in responding to your review.
Thank you for taking the time to leave us a review, we appreciate any and all feedback from our customers.
Looking at your order I can see that you have not been in touch with us directly, so I presume delivery was made successfully the following day.
I am sorry our courier delivered later than they originally advised.
If we can help with anything further do get back in touch.
Have a wonderful day.
-Laura
“Hi i paid for this service { Weekend Delivery: Delivers Sun, 7 Jan for £8.95 GBP }
I am not getting my delivery until tomorrow Monday. So i would appreciate a refund for the shipping cost.
Regards Tom O'Rourke.”
Hello Tom,
Apologies for the delay in responding to your review. We appreciate any and all feedback from our customers.
I have looked at your order and can see you contacted our customer service team directly regarding the delayed delivery by our courier to which the full delivery fee of £8.95 was refunded to you.
I apologise for the inconvenience caused.
If we can help with anything further please do get back in touch.
Wishing you all the best,
Laura
“Order placed on 1st September.
10th September the order has still not arrived. It appears to have been on its way to our local delivery hub since 5th September. Very disappointing and inconvenient.”
“The website and order process is very easy to use and prices were very competitive; however the delivery was severely delayed without any updates to me and only resolved when I contacted them
Not the best experience”
“As you shared my email address with other customers (and theirs with me) I considered it wise to cancel my credit card, due to your poor IT security. So I never got the £28 refund on your price matcn. Obviously I won't be ordering from you again or recommending others to.”
Good afternoon,
I can see from your order details that the refund of £28.00 did indeed go through successfully. I am extremely sorry about the issues that you had with regards to our emailing system. Having looked at the information that was shown on this email chain, I can confirm that it did not contain any other information sensitive information apart from email addresses. I am incredibly sorry about this and as a result, we have now changed the way that we respond to Price Match emails to ensure that this does not happen again. I appreciate that this does not make the situation right but please be assured that it will not happen again.
Once again, I apologise for any inconvenience or upset that this may have caused you.
Many thanks,
Sarah
Hi,
I am really sorry to hear that you felt the dimensions were not correctly advertised. Having reviewed the information that we advertise and also the correspondence that we received from yourself, the sizes do take into consideration the outer handles at their maximum sizes, additional outer fittings (locks and pockets as an example) and the wheels.
I am sorry you feel disappointment about your experience with us. Is there anything we can do to resolve this issue, as I understand your travel plans were imminent, which meant you could not return the suitcase. If you would like to get back in contact with us at customerservice@luggagesuperstore.co.uk we'd love to discuss the issue further with you.
Kind regards
Sarah | Ecommerce Manager
