“Ordered two suitcases from Luggage Superstore. They were separate orders and they arrived within two days of ordering. The packaging was excellent.Service was excellent.Goods were excellent. Highly recommended company.”
“Ordered Genisis Large in Khaki, Louise mailed to say not in stock despite being on website.
Reordered same case in Charcoal delivered very efficiently.
Correct case but in wrong box clearly marke Carnaby in Cream colour.
Something must still be wrong in dispatch, not suprized at original mix up.
O/A pleased with case, as yet to travel.”
“I need to deal with. I had a query about delivery. I managed to speak to a real person straightaway who assured me that my product will be delivered on time the next day using DPD.. sure enough my delivery was first on the van in fact the delivery dive. I had to stand on my doorstep for 30 seconds because he was 30 seconds too early.! Great product and competitive price, thank you very much”
“The suitcase I ordered was well packed, delivered promptly and exactly as requested. The only confusing thing was the payment as that had to be paid through a third party so it took a while for the money to leave my bank account. I received couple of updates from the company about the progress of my order before it was delivered and will certainly look at this store's offering again if I require further items of luggage.”
“Excellent service from Luggage Superstore.
Suitcase was a very good price and arrived in excellent condition and within just a couple of days.
Highly recommend.”
“Never order from this website before. Pleasantly surprised by the fast delivery and constant communication. The quality of the luggage is exactly what I would hope for and pleased with the price I paid for my 3 piece. I have already recommended to a family member whom also needs some suitcases and would most definitely order from luggage superstore again!”
“The best selection of laptop backpacks I could find from a UK provider and very competitive prices. Easy to order and delivery was free, although this option did take 12 days! Very pleased with my backpack.”
“I was extremely disappointed with the service. I was at home when the driver said he called and he did not alert me to his presence at the door. I received a text after the hour slot expired to say as I was not home when he called, the parcel would be sent to a collection point and would be ready to pick up the next day. As I wanted the goods that day, I rang DPD and was told they would contact the driver to bring back the parcel. I was told to hang on which I did for 25 minutes and was then cut off. I rang again and was told by another assistant they cannot call the drivers. I was not impressed that the first assistant gave me the wrong information and left me hanging on the telephone so I asked to speak to a manager and was told they were not available and they would ring me back within 2 hours, I did not receive that call. I am very impressed with Luggage Superstore just not with the delivery service DPD.”
“The suitcase I purchasedwas deivered earlier than originally expected, well packed and in pristine condition, all of which was good. However the payment had to be made through another company, which was not indicated beforehand so this was somewhat confusing.”
