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Apeks Regulator Servicing Drop-Off + Pick Up Reviews

3.9 Rating 7 Reviews
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

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Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Anonymous
Verified Reviewer
Incentivized
Regulator works just fine after service. However a stream of bubbles was coming from the transducer hose. Removing the swivel pin and replacing O rings fixed. i believe this should have been checked and done as part of the servicing.
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Posted 1 month ago
Quick turnaround and reasonable price for a full service.
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Posted 5 months ago
The service itself was just fine. Just a couple of points about logistics and communication. The delivery was scheduled for a specific day, but (not Mike’s Dive Store Fault, I think) the courier failed to deliver and just took the regulators straight back to the store. A telephone call cleared it up and the delivery came a couple of days later. We were a bit surprised at that stage to see that the servicing had strongly recommended a new octopus on one of the regs. If the store had called us during the servicing, we would have agreed to let them fit a new one right away. Instead I had to order a new part and then wait for delivery and fit it myself. In effect, one of the regs was delivered with a known potential problem. A bit of an odd way to communicate the problem.
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Posted 10 months ago
I used Mike's courier pick up and return for service, this all went very well and I was keep informed of the equipment's location and overhaul status by email. It was discovered that one of the sets depth gauge was defective and this was quoted foir and replaced during the service. Items all returned in timeframe stated, together with all the parts replaced during the overhaul. Haven't tried equipment on a dive yet, but dry surface testing was all in order. Price was very reasonable, especially as it included courier carriage both ways :-)
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Posted 1 year ago
Always in good hands with Mike's Dive Store. They showed me exactly what was reviewed and which o-rings were replaced. I'll continue to use them for all my scuba purchases and servicing.
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Posted 3 years ago
Just to begin, this is the third time I have had my Apeks regs serviced at Mikes's Dive Store and the first two occasions were very efficient and hassle-free. However, the experience this time around was very different. I arrived to drop off my regs on Sat 30th Oct, and although I expected it to be a little busier than normal given the fact that it was a Saturday afternoon, the staff that was there (3 of them) seemed a little pre-occupied with existing customers. Despite that, no one approached me to see what help/service I required so was stood around for a good 20-30 mins while they were helping people try on wetsuits and look at various Dive paraphernalia. If someone had asked what service I required, it would have taken no longer than 5 minutes to book in my regs for their annual service, and then I could have left them to get on with showing their other customers every single new piece of equipment that they seemed to want to purchase for a liveaboard trip?? Anyway, after 30 minutes of waiting, and me smiling and waiting for them to help, one guy came over (looking fairly flustered I must admit and still not focused on me, but his other customers) - looked at my regs and then passed me on to someone else (again, why?). The junior staff member then booked in the regs for their service (taking only 5 mins) and then I left. That was 13 days ago, and even though they give a turnaround period for servicing of 7-10 days. So I e-mailed them on Thurs 11th November for an update on where these regs were (no reply), so I have to ring them today (Fri 11/10) for an update on whether they have been serviced. At the time of writing this, they couldn't provide an update so will get back to me this afternoon I hope (where are my regs and have you serviced them!!). This experience is totally out of character with my previous experiences of using Mike's Dive Store (which have been great and very efficient), and to be honest I am at a loss as to why. I have found that the level of customer service seems to depend on who is working in the store on any particular day. I hope this is a one-off experience and won't be repeated.
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Posted 4 years ago
Mr William T
Verified Reviewer
Outstanding service! Really helpful phone support, great COVID safe drop-off and pickup routine. The service was quick and to a very high standard.
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Posted 4 years ago