“Great Customer Service, but Device Quality Needs Serious Improvement!
I've been using this POS device for some time now, and while I truly appreciate the EXCEPTIONAL, rapid, and effective customer service the company provides, I feel it's important to highlight some ongoing concerns with the product itself.
The company has shown a high level of integrity and responsiveness, always standing behind their product and quickly addressing issues when they arise. They’ve replaced faulty units multiple times without hesitation, which speaks volumes about their commitment to us practitioners. Nowdays, hat level of support is rare and truly commendable
However, despite the excellent service, the device's build quality leaves much to be desired. I’ve encountered numerous issues — from the rubber tip wearing out quickly, to problems with the grounding bar, and a probe connector that’s consistently difficult to fit into the unit. Readings are inconsistent due to definite issues with the manufature of the device. These recurring problems frequently interrupt treatments and undermine the device's reliability.
Given the price point, I expected a more robust and professionally manufactured tool. It’s unclear where the device is being produced, but based on my experience and the need for several replacements, it’s clear there’s significant room for improvement in design and manufacturing quality.
In summary, the company is top-notch when it comes to service and support, but the device itself needs a major upgrade to match the level of professionalism the brand otherwise demonstrates. If they can align the quality of the product with the quality of their customer care, this could be an outstanding solution.”
Hi Patricia,
Thank you for your detailed and thoughtful review. We’re truly grateful for your kind words about our customer service, and we also take your feedback on the Point Probe’s quality very seriously. Please know we are working with our team in manufacturing to improve the device’s design, materials, and overall reliability so it better matches the level of support you’ve experienced from us. Your input helps guide these improvements, and we appreciate you sharing it.
-Miridia Technology Team
