“The replacement is working as expected. The best part was the fast turnaround in service to get it in
the mail. I only lost one working day without it. I also appreciate the warranty. I now have one in use and one as backup. This is the second cable that has broken at the same point. I am not sure what the weakness is.”
“Nice to be helped this way and just replaced the Y cable, so hope everything is solved. The case for Acugraph and Y cable is small, so maybe I have to transport it differently, although I am always very careful with it.”
“I started having problems graphing patients and contacted Customer Support. I got an almost immediate reply. We worked through several possible issues before we determined the problem was in my 15 year old Y Cable. Once the problem was identified, a new cable was sent out the same day, within an hour, I think.
As always, fast and friendly service. Couldn't ask for more.”
“Thank you for the fast shipping; I was only without my Acugraph for two treatment days. The last Y cable lasted 1600 graphs -4 years. The weak point was the grey wire which connects to the plug-in that connects to the metal contact bar. I've never had any other issues. Thank you for making it easy to replace.”
