“This is the second time the Y cable broke and it is very difficult for my practice. All my patients expect the acugraph when they come in.
When I tell them we can’t do acugraph they are
disappointed .
That’s why I had to purchase a separate spare last week. The acugraph is so incredible, I cannot be without it even for a day.
Jenni has been really helpful by replacing it immediately. I got the replacement within 3 days.
But with my practice I see patients back to back all day long so three days is too long to wait.
I do appreciate Jenni though so much !
I really think the Y cable has to be improved .
The durability is not great
Thank you for your time.”
Hi Irene, thank you so much for sharing your experience. We’re truly sorry for the inconvenience the Y-cable issues have caused, especially given how essential AcuGraph is to your busy practice. We’re glad to hear Jenni was able to assist quickly, and we appreciate your kind words about her support.
Your feedback about the cable’s durability is extremely valuable. We have shared your concerns with our product team so we can continue improving reliability for practitioners like you. In the meantime, please don’t hesitate to reach out if you need anything—we’re here to keep your practice running smoothly.
Thank you again for your patience and for being such a dedicated AcuGraph user.
-Miridia Technology Team
“I bought my first Acugraph program/equipment in 2013. I used the same box and cables for 12 years! The quality was really excellent. I hope this set is as good as my first one. Congratulations to Miridia! Also, the help over the years has been awesome.”
Thank you so much for your kind words Almira! We are thrilled to hear that your equipment has stood the test of time and that our team has helped when needed.
-Miridia Technology Team
“Miridia company was very good to me. All equipment that I bought were in good quality and helfull to my practice. Customer comunication is great.
Thank you
Marija”
Hi Marija,
Thank you for reaching out to us. We sent you information to your email.
Let us know how we can help!
Kind regards,
Jenni & the Customer Service team at Miridia
“The replacement is working as expected. The best part was the fast turnaround in service to get it in
the mail. I only lost one working day without it. I also appreciate the warranty. I now have one in use and one as backup. This is the second cable that has broken at the same point. I am not sure what the weakness is.”
“Nice to be helped this way and just replaced the Y cable, so hope everything is solved. The case for Acugraph and Y cable is small, so maybe I have to transport it differently, although I am always very careful with it.”
“I started having problems graphing patients and contacted Customer Support. I got an almost immediate reply. We worked through several possible issues before we determined the problem was in my 15 year old Y Cable. Once the problem was identified, a new cable was sent out the same day, within an hour, I think.
As always, fast and friendly service. Couldn't ask for more.”
