“First test came with the vile broken, understandable. Had to wait for another test to be delivered. Finally got my 2nd test, followed all instructions, and after close to a month of waiting, weeks after being told my test was received by the lab, got an email telling me my test was no good. Asked for a refund at this point, was told no, which is odd since i don't want to use the service. They stated they could get me another test to do. Honestly, waiting months for this process just not in the cards, seems disorganized and like they still have kinks to work out with delivery of their product. My naturopath gave me a recommendation and the service was prompt through the mail as well as the results. Will not be using Ombre or recommending to anyone.”
“At first we did not receive the test but was charged for it but as soon as I let Ombre know they sent out another test free to cover the cost. Thanks so much. fj”
“I love the service you provide! I appreciate every bit of information and analysis available to me. Always happy for an opportunity to learn about myself and how to support my body through this life journey.”
Hi Francoise, we see that our customer care team was able to help and provide a solution for you. Don’t hesitate to email us at support@ombrelab.com for any further concerns.
“I liked the idea of personalized recommendations so I was very excited to try. It was simple enough to do but I guess I didn't do it quite right. They ended up sending me a new analysis test for free which was really nice.”
“Ive been fatigued for years then developed gut issues that kept getting worse little by little, even becoming allergic to foods I have always eaten. A friend had the same gut issues as me, along with the fatigue & she actually died 8 weeks ago. I knew I had to take action bc my Drs were just prescribing meds. It was very interesting to see all the microbia this test picked up on, even those from my dental work! Its part of my overall plan to fix my gut (microbiome) and this is where you start! I am tweaking my pre & probiotics & cant wait to see what the next Ombre stool test shows!”
“The product works great. I had had acne since I was 8. Because of the probiotics, I no longer have acne. I am 76.
I am on a regular subscription to get the probiotics each month. Can I take advantage of your promotions towards my monthly costs?”
