“I love hurricaine lamps, but sadly these didn't match my expectations. I purchawdd 4 of them. The leavers stick, once it's been on a while it's near impossible to open to blow out. Feels cheap compared with other hurricane lamps I have. I won't be purchasing again and the ones I have bought will probably just go in the bin. I'm not interested in going through refunds etc took forever to send to me too.”
Dear Shannon,
We’re genuinely sorry to hear that your experience with our hurricane lanterns did not meet your expectations. Your feedback regarding the sticking levers and the overall feel of the product is very important to us.
We strive to ensure our products are of high quality, and it’s disappointing to learn that these did not perform as desired. Please know we appreciate your input and will pass it along to our product team for review.
If you change your mind and wish to lodge a warranty claim, we’re here to help. We aim to provide satisfaction for our customers and would be happy to assist in any way we can.
Thank you for sharing your experience with us.
Cheers,
Team OZ Trail
