“A mark of a company is how it handles things when something goes wrong . When the CEO discovered that I had not received my order due to a mailing address error he contacted me personally and arranged for a replacement to be sent by first class mail . Excellent response , thank you Pen Shop , confidence restored. I can recommend this company and will use them again, as I have on the past”
“Fantastic service.On my first delivery only one cartridge was in the box instead of two. I emailed customer service and a new delivery arrived the very next day - very quickly.
Excellent service and I would highly recommend.
If I could give more than 5* I would.”
