“Unfortunately I ordered the wrong refills totally my fault. They were exchanged with no fuss. I would highly recommend the Pen Shop as their Professionalism, and Customer service is exceptional. In particular Mandy who dealt with this opportunity very efficiently.”
Dear Ian,Thank you so much for your fantastic 5-star rating of the Montblanc LeGrand Mystery Black Rollerball Twin Pack Refill - Medium Nib! We're absolutely thrilled to hear that you had a positive experience with your purchase.
We apologize for the inconvenience caused by ordering the wrong refills, but we're glad to hear that our team was able to swiftly exchange them for you without any trouble. We strive to provide exceptional professionalism and outstanding customer service, and it's delightful to know that Mandy efficiently resolved this issue for you.
We truly appreciate your recommendation of The Pen Shop, and we're grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Pen Shop Team
