“I am impressed with all aspects of the Pen Shop experience. They helped me identify precislely what Mont Blanc pens I had a nd helped me order the spoecific refills required. The delivery arrived the following day. Very impressive!
James Bull”
“I ordered these by accident—I did the same thing last time too! Nevertheless, the order was promptly despatched, safely received and ditto for my subsequent order for the correct refills!”
“I ordered the incorrect refills and contacted your customer services and received I presume is an automated response saying your enquirey has been passed to one of our customer servce agents - Signed Sally. After three days and three more email getting the same message I decded to telephone and spoke to a very helpful lady Mandy Stansfield who gave all the information to where to return the incorrect refills to - Mandy was fantastic and posted out the correct refills which I have just received- MANDY STANSFIELDS is a fantastic customer service person and my 5 STARS(*****) go to her !!!!!!!!!”
