“I was given a Cross Pen as a thank you for services rendered. I placed a query on line as to where I could obtain refills for the pen and your service came up. I am pleased to say thank you for your service.”
“I can’t review this item as I neither received it nor an answer to my email asking about its absence in my order of a pen(received) and refills ( not received)
Very poor customer service and a rip off!”
Good morning Aubrey,
im very sorry to hear you have not received your order. I have just checked the tracking number for your order and it appears that it was successfully delivered on 19/08/24 with a picture confirmation of it at your house. Could you please get in touch with me on William.mcclymont@penshop.co.uk if this is not the case or if you would like the tracking number.
Many thanks
Thank you so much for taking the time to rate our Cross Twin Pack Gel Rollerball Refill Black (8523-2) with 5 stars, Patricia! We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. Your kind words, "Fast and efficient service! Will definitely use again." made our day! It's always our goal to provide exceptional service and deliver products that meet your expectations. We look forward to serving you again in the future.
