“I was given a Cross Pen as a thank you for services rendered. I placed a query on line as to where I could obtain refills for the pen and your service came up. I am pleased to say thank you for your service.”
“I can’t review this item as I neither received it nor an answer to my email asking about its absence in my order of a pen(received) and refills ( not received)
Very poor customer service and a rip off!”
Good morning Aubrey,
im very sorry to hear you have not received your order. I have just checked the tracking number for your order and it appears that it was successfully delivered on 19/08/24 with a picture confirmation of it at your house. Could you please get in touch with me on William.mcclymont@penshop.co.uk if this is not the case or if you would like the tracking number.
Many thanks
