“Item arrived used, you could see where a crack in the plastic had been filled with filler, and then there were black/brown marks all over it too. However, after contacting customer services, they offered a full refund or replacement, and even refunded the shipping fee as a good will gesture!”
We're really sorry to hear about your experience with the item. It certainly shouldn't have arrived in that condition with our quality control procedures in place. our support team has emailed yourself so we can assist you further to investigate and make this right.
Kind Regards,
PillowTalk Team
