“Defective on Arrival…Used it 2x, leaked 2x. Reached out to Customer Care and filed a Warranty Claim. They told me if it kept leaking to let them know. Dissatisfied with their response, I ran a leak test on the unit to see where it was leaking from. Please see the video. When I shared the video with them, they informed me that my warranty was voided, they wouldn’t replace it and that I could pay them $40 to fix it along with shipping costs. Is this the kind of company you want to buy from?
In case you are wondering, the hose clamp was broken and wouldn’t tighten. Went to Home Depot and bought a hose clamp for $1.86+tax and fixed it myself.
Side note…They also argue that HDPE material the system is made from has mold resistant properties. Please be advised that the adhesive on the tape they use isn’t mold resistant.”
Hello James,
Thank you for your feedback on your experience.
Per our warranty policy, any tampering/dismantling of the Rinsekit or its internal parts will void the warranty.
This information is provided on the warranty page of our website here: https://rinsekit.com/pages/rinsekit-warranty
Please reach out to us via email at info@rinsekit.com, if you have any further questions on this.
Hi Fabian!
Thank you so much for leaving feedback on you and your pups experience with the rinsekit PRO so far.
We are very glad to hear that you're both enjoying it!
“it didn't work upon receipt, reached out to the suppor team they had me mail it back - I guess they are waiting to receive the broken one to send me a new one, fingers crossed that it works”
Hello Kyle!
Thank you for leaving feedback on your experience with our products so far.
We truly apologize that you recieved your unit and it was not working as expected.
Rest assured, i'll be sure to have our team thoroughly test your replacement unit before shipping it out!
“I enjoy SCUBA diving, but most sites have no means of rinsing saltwater or debris from my equipment- especially larger items- after my dives. And some sites that do have a rinse station have a rather wimpy water spray that is almost useless. My RinseKit has solved those problem. Other divers have inquired about my RinseKit and will likely buy their own. I will also likely use mine for rinsing my paddleboard gear and other equipment.”
