Hi Dan,
Thank you for reaching out and leaving the PRO Immersion Heater a review. We apologize for the delay in response, we are a small team and we try to respond to emails and warranty submissions within the allotted time noted in the auto-response email.
Our CSR has received your warranty submission and responded to your claim. Please let us know if you have any further questions.
Best,
Team RinseKit
“I love the concept, but it takes way to long to heat. I plug in while I drive to the beach for 30 mins, surf for a hour and a half come back and the water is ice cold :/
Not sure if I just got a broken one or it’s the design.”
Hi Jeff,
Thank you for leaving the PRO Immersion heater a review. We would like to apologize for the experience you had with our newest heater. We appreciate any feedback as this is a new item and we will always take steps to develop from any input our customers bring to light. If you are following all of the steps in our instruction booklet, your heater may not be working as it should. If you would like to file a warranty claim, you can do so here (https://rinsekit.com/pages/warranty-form) and our customer service rep will be in touch soon.
Best,
Team RinseKit
