“My ring arrived defective and I sent it back the same day. After a week without any correspondence, I had to reach out. I found out that my ring was being remade which is nice as it would surely have had other issues. However, it has now been another week since I reached out with no updates. The two weeks since I returned my ring is more than double the amount of time it took to make my ring in the first place. This entire process, and lack of communication, has been very frustrating and has put a serious damper on what was a huge purchase for me. While the stone I purchased was beautiful for the brief time I was able to view it, the process with Ritani has been a huge disappointment.”
“Though the images for this ring weren’t the most helpful, I went ahead and pulled the trigger… It took maybe a week and a half of holding my breath to be relieved. It’s excellent. It’s clean, precise, and well polished. Thank you Ritani!”
