Ritani Reviews

Name: Ritani
Address: 3 barker avenue, 2nd Floor,, White Plains
Rating: 4.57

4.6 Rating 774 Reviews

89 %

of reviewers recommend Ritani

4.6

Based on 774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

221

Anonymous

Anonymous // 01/01/2019

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“I had a fantastic experience with everyone I worked with at Ritani. The customer service and gemologists really helped me narrow down the perfect setting and diamond ring. I was able to preview it in my home city with an expert named Candice. She did an amazing job explaining everything I needed to know. Absolutely love how the ring turned out—I got a much higher graded diamond than what I could have at my local jeweler!”

Ritani 5 star review on 4th September 2024

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Posted 8 months ago

“This is the second time I have ordered from Ritani. The process is easy and the items arrive as promised!”

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Posted 1 day ago

“Finding a diamond was simple with the powerful online search tool! I appreciated the transparency of seeing the markup on the price page, and everyone I spoke with on the phone was kind and courteous. The only fly in the soup was receiving a ring box that was already falling apart and being told that I couldn't get a replacement until we sent it in for cleaning.”

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Posted 1 day ago

“My fiance found Ritani through an online search and based on reviews. He loved that he was abable to design my ring as he wished and loved the affordability of a bigger diamond through lab grown. The ring is beautiful and I love it so much! We then bought our wedding bands and picked what we liked, and again the perfect choice of materials and the affordability of the lab grown diamonds. We had the engagement ring sent back for sizing and that being free was fantastic; both the purchases and resizing took about 3 weeks to receive. Quality workmanship is number 1.”

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Posted 2 days ago

“My daughter was surprised when she got them and they were just as we thought. Beautiful cuts and. Ice and sparkling.”

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Posted 4 days ago

“Awesome company great pricing, fast shipping, very satisfied! Definitely highly recommend!!!”

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Posted 5 days ago

“did a lot of research and kept coming back to Ritani for transparency and price? I can't be happier with my choice to use Ritani and my wife is also happy with the item I ordered for her.”

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Posted 5 days ago

“Hands down, one of the best experiences I’ve ever had with any company — ever. The team was incredible: responsive, professional, and genuinely caring. Every time I reached out with a question, they replied within minutes to a couple of hours, and they were always clear and helpful. The ring? Absolutely perfect. I proposed to my fiancée with it, and it couldn’t have been more beautiful. The diamond was stunning, the craftsmanship was top-tier, and the custom options were unlike anything I’ve seen before. They really brought my vision to life. Shipping was fast, communication was seamless, and the entire process exceeded my expectations by far — truly a 12 out of 10 experience. If I ever need to buy jewelry again, it will absolutely be from this company. I highly recommend them to anyone looking for top-quality service, craftsmanship, and professionalism.”

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Posted 1 week ago

“Absolutely the best experience! My diamond was delayed in transit (and I needed it asap by this point) and I chatted with a rep and they found one local that had all of the same criteria as the one I selected and it was shipped to me the next day! The jeweler who set it said I got an amazing deal because the diamond was great quality and at a shop with markups I would have paid at least $1000 more than I paid. I stare at my ring all the time, it’s just so beautiful and the first real diamond I have had in my wedding set! Highly recommend Ritani!”

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Posted 1 week ago

“Customer service rep was very helpful”

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Posted 1 week ago

“The ring is perfect, as described and delivery was fast”

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Posted 1 week ago

“Excellent!!!”

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Posted 2 weeks ago

“Exceptional customer service.”

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Posted 2 weeks ago

“Always super helpful! The diamond I purchased was unavailable, and customer service was quick to contact me, offer several alternatives, and not charge me for the increase in price! That is fabulous customer service! I have bought many stones, and will continue to. My son’s fiancé’s engagement ring stone was purchased from Ritani and is exceptional! Thank you Ritani! I continue to recommend you to everyone I know.”

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Posted 2 weeks ago

“Pricing was better than Blue Nile for equivalent product, but disappointed they packed damaged earrings and shipped them to me. Stems were significantly marred and bent.”

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Posted 2 weeks ago

“Lab diamond is beautiful. The setting needed repair. Definitely should not have passed QC.”

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Posted 2 weeks ago

“Have purchased 4 loose lab diamonds and have been very happy with all my purchases. Great website for viewing the lose stones and choice of cuts and sizes.”

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Posted 2 weeks ago

“Reasonably priced, ended up returning my ring because it didn't match my set but it was a nice looking ring”

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Posted 2 weeks ago

“Excellent product, great pricing, easy design process, and quick delivery. Couldn’t ask for anything more.”

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Posted 2 weeks ago

“Everything went smooth, as did the free re-sizing we had to use”

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Posted 2 weeks ago

“I have had 2 great experiences with Ritani and am looking forward to my third! I wonder if my husband is...lol! I appreciate Diana and her professionalism, she is fantastic!”

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Posted 3 weeks ago

Ritani is rated 4.6 based on 774 reviews