“Dealing with Ritani has been a nightmare. Not sure what’s going on with the craftsmanship but it’s gone seriously downhill and the lack of communication when trying to get work fixed is terrible.
We’ve spent thousands and can’t even get email reply from management. It used to be great. Not sure what happened.”
“Terrible! Bought a $4.5k engagement ring and it was mailed to me on a torn piece of cardboard secured by some clearwrap stretched over it. Documtation was bent and damaged! Sent an email to complain which was ignored. Never again will I purchase anything from you!”
“I was guaranteed to get my order by Christmas (ordered in December 13th) and it arrived in December 28th. I contacted customer service three times about the issue and it was not resolved. I was even told I would be emailed back about the failed guarantee and that never happened. As a repeat customer, the customer service was terrible and I will likely no longer use Ritani.
Once the order was slated for shipment, the delivery took place overnight as mentioned.”
“The purchase has not arrived yet. Being at home, waiting for it , and DHL doesn t deliver stating nobody is home, though they don t show up. No phone to call and still waiting for it - Not happy”
“Didn’t like the material. Looked cheap. Diamond was practically yellow the diamonds on the ring weren’t of good quality. Was interested in purchasing a new ring and working with a designer. Received and sent a couple of emails with what my vision was but eventually stopped getting a response from the young lady. I should also mention that when I showed up to my “showing” appointment, they weren’t even expecting me. Didn’t have my ring there and had to wait longer then normal for them to find out where it could be. Went with blue Nile and superb service so far. Picking up my ring from them in about a week”
“I have no idea where my earrings are that I just custom ordered. They were suppose to arrive on 1/25 and they didn’t, so I called Ritani and the representative that I spoke with stated she would call me back never called back. No idea where my $800 earring are 1/27. So much for overnight. Fed ex keeps pushing the date out. Def declining charges on my card.”
“Asking me to write a review before I even received by order was to be delivered Friday 9-1pm and still nothing days later. I have emailed with. I response.”
“We received our stone and thought it looked very glassy and felt weird. Ritani had told us they had to secure this from one of their partners in India. Before this, we had seen hundreds of diamonds in person in our search. Because of our suspicion, we took it to a diamond store, where they put it through their lab grown testing machine and it showed up as green color, or Cubic Zerconium (CZ). When compared to a lab grown diamond at the shop, that diamond was yellow color in the machine, indicating a fully lab grown diamond. We will be returning this and filing a complaint.”
We understand your concern however we can guarantee that the diamond that you purchased from our website was in fact a genuine lab grown diamond. All of our lab diamonds are tested when they are received at our facility, ship with a certificate from either IGI or GIA, and will have the certificate number inscribed on the girdle. Lab grown diamonds should test as a diamond when using a diamond tester, however, because lab diamonds are grown using different methods than natural diamonds, it is possible for some lab diamonds (especially HPHT grown lab diamonds) to test as a Moissanite or CZ using certain testers. If you'd like to contact me directly at julietg@ritani.com, I'd be happy to issue you a return label to send your diamond back to us to be reviewed, and provide you with a video of the diamond being tested with our diamond testers.
Best,
Juliet
“Their website does not work. I wasn't able to log in to view my account or my order. Once I received my item I have been trying to get ahold of customer service to return my item and they will not contact me back.”
“I received the wrong replacement necklace. Ritani lost my necklace I sent in for repair, it was mailed back to an incorrect address despite me confirming the correct address three times. I am still working with the PO to try to locate the repaired necklace. Fingers crossed.”
