“The diamond was perfect but the setting was not that great. Some scuffs on it and the diamond was crooked on the setting.
Directly under the diamond on the band looks like some tool marks.
The diamond is rotated a bit. The longtime of the diamond is not perpendicular to the band”
“Although there were some hiccups with the delivery date, Ritani got me the ring earlier than the secondary delivery date and the ring looks even better in person than it does in the photos. I would definitely recommend them to others.”
“We had to send it back 3 times to fix it but customer service was good and I ended up with the perfect ring for a good price. Worth going for if you have time to work with them”
“The ring turned out beautiful, especially the lab diamond I selected. Delivery was almost 2 weeks longer than originally listed and communication about the delay was non-existent until I complained a week after it was supposed to be here.”
“My jeweller says it is a good price. Delivery was confusing though. Email from Ritani states FedEx but it was delivered by USPS. Email said expedited shipping and to expect it the next day but USPS took 5 days.”
“This is my first time ordering a halo diamond ring from Ritani. 1.87 carat. Pictures attached.
It was supposed to be a Christmas gift for my mother...but it's February now and we're still working on it. The ring I had chosen came and it was gorgeous, but one of tiny the side diamonds fell out during transport. I contacted Ritani via chat within 1 hour of receiving the ring from the delivery truck. They were prompt with an apology and sent me instructions on returning and provided pre-paid overnight label. I ended up choosing an upgrade to the diamond and a better ring setting. So far, I don't have a great first impression with quality since the side diamond fell out of its placement during transport that knocked the inside box out of its ribbon anchors. The box is classy and black, and elegant. It's been 5-star customer service and very prompt responses from their reps via email and phone calls. The website does claim to have a lifetime warranty on manufacturer defects. I would definitely also consider getting ring insurance now after what happened with the first ring.
I will update my review once I get the final ring.”
“Would be nice if there were better high resolution pictures of the diamonds. Order status was not updated when I went tonorder screen (understand system us being updated but need to keep customer informed).”
“Website was easy to use and they are upfront about the price and details. I was very happy with the diamond but the only critical thing I would say is that once I ordered the diamond I got a notice saying they had to procure it from the supplier first and that I might not get it. I got what I ordered but if I hadn’t, this review would be very different. I don’t like that practice, you either have it or you don’t. Don’t get people hopes up to potentially crash them down. Oh and also the website email said I would have it next day by 12 pm so I stayed home all day only to have the tracking number tell me 2 days later than the email. Overall my experience was good and I am happy with my purchase, just giving constructive criticism to make things better.”
“The ease of buying was great. All of the buying tools helped guide me to the right stone and band. When I made the purchase I was given a delivery date that worked for what I was planning. A day or two later I was given another delivery date that still worked with my plans. Then nothing and the ring showed up 5 days later and caused me to propose without the ring.”
“4.5 Stars...the overall experience was pleasant, albeit the responses sometimes took a bit longer than I expected. The diamond and ring were as advertised and my fiance' was very happy with the ring. I would recommend Ritani to friends.”
“The whole process was very easy. The only thing that I can put fault on this purchase is that I was told that I would need to sign for the package. This was not true, the delivery driver left the package by the door and didn't even bother to ring the doorbell. Thanks to my video doorbell, I knew someone was at the door. I was able to retrieve the package. Otherwise, it could have been stolen.”
“My only complaint was I picked out two different lab grown diamonds and after going thru the process of ordering . I got the email then next day saying they were not available, these were coming from over seas and bought before my order was placed with there supplier, but, they made me very satisfied with the costumer service , the person I spoke with made it her point to find a locally lab grown diamond to have in the very short time I had to work with and even cut the price to match the what I already had pick out before. I would same I am very satisfied, just had a couple hiccups along the way.”
“The Ritani team were super friendly & helpful in ordering my emerald cut diamond! We did experience some delays & miscommunication on the diamond being in stock and shipping out later than expected. This was frustrating BUT the communication & friendliness of Ritani staff was very positive. The diamond EXCEEDED my hopes and is now sparkling brightly on my finger in my engagement ring!”
“Great products. Diamonds are amazing, settings are more than sufficient. Customer service is sub par. Had to reach out to multiple reps multiple times with questions about my order. They were not the most responsive. customer service was on vacation for about 5 days total after placing my order.”
