“Customer service was very good, but honestly I'm quite disappointed with the ring. I ordered an Ideal cut, F, VVS lab diamond in a platinum setting. The diamond doesn't have nearly the sparkle and fire I was expecting, and the engraving on the ring is off-centre.”
“Transaction was good EXCEPT for my free pair of diamond earrings which did not come with my ring and was then sent to the wrong address. ONLY with ALOT of effort and aggravation did I get this debacle resolved.”
“some feedback i would give is the lack of communication between the facility that has my ring and myself. They have not reached out nor have they responded to my requests for scheduling a pick up. It makes me a bit nervous to the point of wanting to report fraud if they do not reach out soon. i understand the 1700 USD i paid probably isnt a big deal to the company but peace of mind goes a long way and ive been given none.”
“This was one of the worst experiences I have had with Ritani. After coming back after buying 4 diamonds to buy a diamond for engagement, I have been trying to reach out to someone in the customer service department for assistance with a custom setting.”
“I would currently give Ritani a 2-star rating out of 5. I'm not a person who likes to complain. Even now, I'm only leaving this review on Ritani's internal survey and not on Google for everyone to see. That being said, I was informed that the initial diamond I tried to purchase was unavailable after I had sent full payment, and I am STILL WAITING to get my refund SEVEN WEEKS LATER. I think we can agree that this is an absurd and unacceptable amount of time to be waiting for the return of more than $10,000 that never should have been taken in the first place. There have been multiple email exchanges and phone conversations - the most recent of which assuring me that I would receive the refund by the end of last week at the latest - and still the money has not shown up. I realize that sometimes unexpected things happen, but I cannot imagine a circumstance that would justify the magnitude of this delay. The only reason I am not providing a 1-star rating is because I did end up finding and purchasing another diamond from Ritani, which I recently received, and I'm quite pleased with it. However, a quality product does not erase a major flaw in customer service. Please figure out how to prevent this from happening to any other customers. I think there are likely very few people who would be comfortable waiting more than a few days for the return of this much money, let alone waiting nearly two months.”
“The website is kind of mess. It’s very hard to find a particular product. The product that was sent did not meet up my expectation. It looks different on website than reality.”
“Initial charm necklace very tiny. Disappointed how the picture is so blown up to make the product seems larger than it actually is. I guess that’s the reason why the products are not modeled on people. Reluctant about purchasing anything else in the future.”
“Unfortunately, very poor communication. I felt like I had to chase people for information. The engagement ring was delayed several times and I understand that things happen, but be proactive, be professional don't make people wait and guess. By the time we considered other options/diamonds it was too late, again things that if had been handled earlier may have worked out differently. It delayed my engagement which is very frustrating as you want that moment to be special and you just spent a considerable amount of money to make it so. The ring it's self is beautiful and the people I dealt with were very nice just maybe undertrained or not capable of communicating proactively?”
“Remarkably little communication with this company. The product that I purchased was very expensive and I expected more customer interaction more engagement with this purchase. This is not, not a concierge buy here. I was left on my own far more than I anticipated.”
“My last conversation could have been much better than what it was. My husband and I have spent $20,000 on a wedding ring and eternity band and would like look at a different setting for the ring. The ring and eternity band are of much higher quality than the setting. I would like to upgrade the setting. I was told it is after the 30 days and she would have to see and email me. Of course I would pay for higher quality diamond for the setting. Instead of stating policy, it would have been nice to be more caring and understanding.”
“The experience is not very good.
In fact, the diamond is really nice.
But Firstly, maybe I am not live in US, I have to contact the staff in midnight cuz we are in different time zone. Sometimes I have to wait an hour to get the reply. And usually I have to said the same thing again for another staff if I talk to the staff another day. It seems there haven’t proper records.
Second, the staff usually ignore my request. For example, I requested the staff do not ship the diamond to me first cuz I want to look at the diamond. There is an opportunity that I would not want the diamond after the inspection by the staff. But they still send the diamond to me directly.”
“I haven’t yet confirmed their prices, but they appear to be somewhat better than the average on the market. The rest of the evaluation isn’t so good. The diamonds selected to be delivered by a certain date—birthday—weren’t available for a lengthy extended period beyond the initial promise.
“Would you like replacements of the diamonds.” I was asked and agreed to.
The first replacement suggestion was inferior to that which I’d selected and paid for. When I pointed this out, an apology was given along with an acknowledgement of the error. This story continues in a similar vein, but I’m skipping those details, except at the end The appraisal only covers one of the diamonds, not both. I’ll be having an independent GIA appraisal. I doubt we’ll be doing business again.”
“It was my first experience with Ritani and unfortunately it was not a very pleasant one. I ordered an ear ring with lab grown diamonds displayed on the Ritani website. But later i got to know that these diamonds are not available anymore. Then I had to choose other diamonds. After that I still had to wait for 2 weeks to get my order shipped because the diamonds from the vendor were not received in time.”
COVID-19 is still a pressing issue in most countries. The delivery dates you see online are accurate, but on rare occasions, we may experience unusual delays for diamonds coming from overseas. Our team is working diligently & around the clock to rectify this situation.
But unfortunately, more frequently than not now, due to lockdowns, diamonds become unavailable coming from overseas.
