Login
Start Free Trial Are you a business?? Click Here

Ritani Reviews

4.6 Rating 779 Reviews
88 %
of reviewers recommend Ritani
4.6
Based on 779 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Ritani Reviews
Ritani 5 star review on 26th May 2025
Sandra Clarke
Ritani 5 star review on 20th May 2025
Megan Raney
Ritani 5 star review on 9th May 2025
Robert Curry
Ritani 5 star review on 6th May 2025
Anonymous
Ritani 5 star review on 30th April 2025
Anonymous
Ritani 5 star review on 23rd April 2025
Anonymous
Ritani 5 star review on 22nd April 2025
Alisha McDermott
221
Anonymous
Anonymous  // 01/01/2019
My last conversation could have been much better than what it was. My husband and I have spent $20,000 on a wedding ring and eternity band and would like look at a different setting for the ring. The ring and eternity band are of much higher quality than the setting. I would like to upgrade the setting. I was told it is after the 30 days and she would have to see and email me. Of course I would pay for higher quality diamond for the setting. Instead of stating policy, it would have been nice to be more caring and understanding.
Helpful Report
Posted 4 years ago
The experience is not very good. In fact, the diamond is really nice. But Firstly, maybe I am not live in US, I have to contact the staff in midnight cuz we are in different time zone. Sometimes I have to wait an hour to get the reply. And usually I have to said the same thing again for another staff if I talk to the staff another day. It seems there haven’t proper records. Second, the staff usually ignore my request. For example, I requested the staff do not ship the diamond to me first cuz I want to look at the diamond. There is an opportunity that I would not want the diamond after the inspection by the staff. But they still send the diamond to me directly.
Helpful Report
Posted 4 years ago
I haven’t yet confirmed their prices, but they appear to be somewhat better than the average on the market. The rest of the evaluation isn’t so good. The diamonds selected to be delivered by a certain date—birthday—weren’t available for a lengthy extended period beyond the initial promise. “Would you like replacements of the diamonds.” I was asked and agreed to. The first replacement suggestion was inferior to that which I’d selected and paid for. When I pointed this out, an apology was given along with an acknowledgement of the error. This story continues in a similar vein, but I’m skipping those details, except at the end The appraisal only covers one of the diamonds, not both. I’ll be having an independent GIA appraisal. I doubt we’ll be doing business again.
Helpful Report
Posted 4 years ago
It was my first experience with Ritani and unfortunately it was not a very pleasant one. I ordered an ear ring with lab grown diamonds displayed on the Ritani website. But later i got to know that these diamonds are not available anymore. Then I had to choose other diamonds. After that I still had to wait for 2 weeks to get my order shipped because the diamonds from the vendor were not received in time.
Helpful Report
Posted 4 years ago
COVID-19 is still a pressing issue in most countries. The delivery dates you see online are accurate, but on rare occasions, we may experience unusual delays for diamonds coming from overseas. Our team is working diligently & around the clock to rectify this situation. But unfortunately, more frequently than not now, due to lockdowns, diamonds become unavailable coming from overseas.
Posted 4 years ago
Ritani is rated 4.6 based on 779 reviews