I would currently give Ritani a 2-star rating out of 5. I'm not a person who likes to complain. Even now, I'm only leaving this review on Ritani's internal survey and not on Google for everyone to see. That being said, I was informed that the initial diamond I tried to purchase was unavailable after I had sent full payment, and I am STILL WAITING to get my refund SEVEN WEEKS LATER. I think we can agree that this is an absurd and unacceptable amount of time to be waiting for the return of more than $10,000 that never should have been taken in the first place. There have been multiple email exchanges and phone conversations - the most recent of which assuring me that I would receive the refund by the end of last week at the latest - and still the money has not shown up. I realize that sometimes unexpected things happen, but I cannot imagine a circumstance that would justify the magnitude of this delay. The only reason I am not providing a 1-star rating is because I did end up finding and purchasing another diamond from Ritani, which I recently received, and I'm quite pleased with it. However, a quality product does not erase a major flaw in customer service. Please figure out how to prevent this from happening to any other customers. I think there are likely very few people who would be comfortable waiting more than a few days for the return of this much money, let alone waiting nearly two months.