“We had to send it back 3 times to fix it but customer service was good and I ended up with the perfect ring for a good price. Worth going for if you have time to work with them”
“The ring turned out beautiful, especially the lab diamond I selected. Delivery was almost 2 weeks longer than originally listed and communication about the delay was non-existent until I complained a week after it was supposed to be here.”
“Just gorgeous!!! I just had this stone set in my ring and it is so sparkly and exquisite...The process of ordering was great & people were helpful. As a business owner, I appreciated the transparency with pricing. It was an exceptionally positive experience overall. Thank you!”
“Great customer support. I changed my mind about a diamond and they made it very easy to do an exchange. Got my replacement diamond so fast. Thanks! This is my 3rd transaction and def will keep coming back”
“I got a half carat lab diamond with awesome color and clarity for 87$, and I am going to create an awesome right hand ring with it. Thamk you so much!”
“My jeweller says it is a good price. Delivery was confusing though. Email from Ritani states FedEx but it was delivered by USPS. Email said expedited shipping and to expect it the next day but USPS took 5 days.”
“The diamonds are beautiful! 5/5
They arrived quickly with no issues, everything there and pristine. I had some questions and customer support was there for me the whole way.”
“Chat experts were extremely helpful and answered all my questions regarding the quality of the diamond and the timing of my delivery. Prices are great too”
“Did extensive research (checked 13 different diamond sites) before purchasing from Ritani and was shocked by their great prices. I bought a 1.19 carat diamond that was so low priced I expected an ugly stone to arrive and was again shocked at how gorgeous it was in real life. My friend loves it. Arrived the day after purchasing it, sent Free FedEx overnight. Was amazed by the entire shopping experience and was able to gift someone a larger than 1 carat real diamond for cheaper than a C&C Moissanite. Love the way their diamond search engine is set up.”
“Can't even begin to say how wonderful Juliet at Ritani was, she took such good care of us, making sure my setting was perfect as they didn't offer stock east to west solitaire settings. It is very scary to purchase high quality jewelry online and Ritani makes you feel very safe! Would recommend them to everyone! My wife is obsessed with her 30 year upgrade.”
“I had worked with Brilliant Earth prior to working with Ritani- I even ordered a ring from Brilliant Earth, but returned it. The customer experience, shipping, and communication at Brilliant Earth was sub par. Ritani blew me away with how easy it was to order a ring and they were so great at providing resources to help understand the characteristics of the diamond I was purchasing. The customer service was top notch. And the shipping- it was faster than Brilliant Earths! 10/10 recommend.”
“The ring is beautiful and flawless. Couldnt ask for anything better. But more importantly the staff is amazing. They answered all my questions and got my ring delived to me within my tight deadline. Thank you everyone who helped!”
