“Nice product nice sent leaves my dogs coats feeling smooth and smelling fresh I usually use it
for my dogs once a week times it keeps that wet dog order away.”
Hi Mary,
Thank you for your feedback! We are so happy to hear the Probiotic Deodorizer has been working for you consistently. Please let us know how we can improve your experience to reflect a five star review!
Kind Regards,
Sara
“This stuff is amazing! I call it liquid gold! I‚Äôve gotten every scent available, and they‚Äôre all wonderful! My dog‚Äôs coat is silky soft, it has helped with applied directly to any red/rashy area, and then he of course smells great. Of all the Skout‚Äôs Honor products we‚Äôve used, we‚Äôve never been disappointed!”
“I have a poodle, we bought the honeysuckle flavor from the store. They were out of it at the store so we bought directly from the website, this time we decided to try a different scent. We bought the sanded wood vanilla and lilac and linen.
Since we started using those scents (only used three times) we had to take our dog to the vet with
3 bills totaling over $900. He had a terrible reaction to both products resulting in his skin swelling up all over his
Body and even worse so around his face. The first time we couldn’t determine what it was but the vet eventually found the culprit. The spray.
The vet said that it shouldn‚Äôt have had the effect it had on him (after showing the honeysuckle bottle ingredients vs the other two ingredient essentially identical except for chemicals used for scent) unless their quality control was bad.”
Hi there,
I'm so sorry to hear about your experience! Synthetic fragrance is approved to be used at up to 1%, however, we use less than 1% of synthetic fragrance in our probiotic grooming products. We chose to use synthetic fragrance over essential oils because it is safer for pets. We also work closely with our manufacturing partner to ensure strict quality control guidelines are being followed. A reaction like what you described is not typical and we sincerely apologize for that.
We do have a money-back guarantee on our products. I don't see your information in our system, so in this case, the retailer they were purchased from will be able to assist you with a return or store credit. Please let me know if you have trouble with this and I'd be happy reach out to the retailer directly to ensure that you're taken care of in a timely manner. If you would like to provide the lot numbers of these products, we'd be happy to look into this further. We hope your pup feels better soon.
Kind Regards,
Susie
