“I have a poodle, we bought the honeysuckle flavor from the store. They were out of it at the store so we bought directly from the website, this time we decided to try a different scent. We bought the sanded wood vanilla and lilac and linen.
Since we started using those scents (only used three times) we had to take our dog to the vet with
3 bills totaling over $900. He had a terrible reaction to both products resulting in his skin swelling up all over his
Body and even worse so around his face. The first time we couldn’t determine what it was but the vet eventually found the culprit. The spray.
The vet said that it shouldn‚Äôt have had the effect it had on him (after showing the honeysuckle bottle ingredients vs the other two ingredient essentially identical except for chemicals used for scent) unless their quality control was bad.”
Hi there,
I'm so sorry to hear about your experience! Synthetic fragrance is approved to be used at up to 1%, however, we use less than 1% of synthetic fragrance in our probiotic grooming products. We chose to use synthetic fragrance over essential oils because it is safer for pets. We also work closely with our manufacturing partner to ensure strict quality control guidelines are being followed. A reaction like what you described is not typical and we sincerely apologize for that.
We do have a money-back guarantee on our products. I don't see your information in our system, so in this case, the retailer they were purchased from will be able to assist you with a return or store credit. Please let me know if you have trouble with this and I'd be happy reach out to the retailer directly to ensure that you're taken care of in a timely manner. If you would like to provide the lot numbers of these products, we'd be happy to look into this further. We hope your pup feels better soon.
Kind Regards,
Susie
“I use this regularly on my dogs. Have a 13wk puppy who is being house trained. Really helps get rid of puppy pee odor on her. Use on older dog because I like the smell.”
“I purchased the honeysuckle deodorizer for winter months between baths, and oh my! My pups skin and coat are amazing and he smells wonderful! It doesn't trigger panic with an alcohol smell, and he has no drive to lick it off. It's really a great product and I look forward to trying all of the products! Thanks you Skouts Honor!!”
“Skout‚Äôs Honor is worth every penny! Smooth coat. Great scents. Long lasting silky feeling coats. We have tried many other shampoos and sprays but none comes close to the results we get from Skout‚Äôs Honor. Highly recommend.”
