Hi Tammy,
Patience is key! Although many of our customers see instant results, sometimes it will take some pets 2-4 weeks of consistent use for the skin to restore.
Here are some simple tips to help achieve the best possible results!
For healthy animals, the recommended washing interval is once every 2-4 weeks. However, you may feel free to wash as often as you like, because the probiotic kefir supports the skin’s natural biome and doesn’t disrupt it.
For animals with chronic skin issues, it is best to bathe the animal once every 3 days for the first two weeks, then once a week until the skin normalizes. We highly recommend using a daily-use product, like Daily-use Probiotic Deodorizer or Daily-use Probiotic Detangler. The daily-use products will provide a much needed boost of probiotic to those trouble spots.
You are fine switching to a monthly or bi-monthly routine once the skin has normalized.
Hope that helps and let me know if you have any other questions! We are here to help!
Thank you,
Elyse
“Had high hopes due to other reviews, but didn‚Äôt live up to expectations. Smells good in bottle, but doesn‚Äôt last on dog. Also thick consistency that doesn‚Äôt lather up very well. Did not help my dogs itching or skin issues AT ALL. Very disappointed”
Hi Jerome,
I'm so sorry you were not happy with the product. I would love to help. How long did you use the product and how often? We have tips and tricks I would love to get you if you are interested for best results.
As far as the lather goes, it is a rather thick formula, so diluting it sometimes helps! I'd love to get you a dilution bottle free of charge if you are interested.
Let me know, would love to help, otherwise I can get a refund issued to you as we do offer a 100% satisfaction guarantee.
Thank you,
Elyse
“Worth every cent. I wash my four dogs and one outside cat. They all dry with the best smelling, softest fur coats. And it lasts. I plan to buy this for all my friends who have pets next Christmas.”
“My girl picked up the habit of biting herself and scratching after my fathers death. She been wearing a soft collar for 5 months. I didnt know what to do. I thought I'd give it a try. And it worked. Still scratches herself but much much less. No need for the collar anymore. Only time will help her grief. Thank you Scout's Honor!”
