“I received my Sharpener Head and no Trilobite Mount. The included invoice said I had received both.
When I sent an email to say I had not received the Trilobite mount, I got the the explanatory email about how I (possibly) missed another email advising of further delays for the mount. So perhaps the invoice should have shown this?
I am not sure how I can review something I have never received - so maybe don't ask for a review?”
Hi Chris,
We’re sorry you received a review request prematurely: we understand how that would have been confusing.
Due to the delay with the Trilobite Mount, your order was split, and our system kept the original invoice wording. We agree this could have been clearer, and the review request should not have gone out before you’d received the full order.
Thanks for taking the time to flag this.
Warm regards,
The Solidteknics Team
