“Few uses in looking good very different feel to my old cast iron pans love the long handles they are cool to touch, looking forward to using the pan in the new Gozney neat way to cook a steak”
Hi Tim,
We’re really glad to hear you’re enjoying your pans. Thanks also for sharing the photo: it’s very unusual for the word 'Australia' to be missing from the base stamp, and we really appreciate you bringing it to our attention.
While it doesn’t affect the performance or durability of the pan, we know that stamp is a point of pride for many of our customers (and us too!). In future, if you ever come across something like this, our customer care team is always the quickest way to get it sorted — just reach us anytime at info@solidteknics.com
and we’d be happy to help.
Thanks again for your support of Aussie-made cookware that’s built to last for generations.
Warm regards,
The Solidteknics Team
“I haven’t got my order yet, and I’m simply over it, I emailed you guys in late in Aug and got a reply on the 1st of September saying the pans were only a week or 2 away, it’s now the 23rd of September and not a thing. Not happy Jan”
Hi Gina,
Thanks again for taking the time to share your feedback. We completely understand your frustration with the delay of your order.
As mentioned in our email responses on September 1st and 14th, your order was unfortunately running a little behind schedule while waiting for final seasoning. We’re pleased to confirm that it was dispatched yesterday, on September 23rd, and tracking details were sent to your email on the same day (please check your spam or junk folder if you haven’t seen them).
We appreciate your patience and understanding. Our small team work hard to deliver quality cookware.
Please don’t hesitate to reach out if you need any support — we’re always here to help.
Warm regards,
Team Solidteknics
