“The watch is perfect, very beautiful and thin. The only suggestion is to better align the seconds hands with the dial during assembly. A screw down crown would also help to prevent accidental crown pulls (when it get tangled with clothes).”
Moin Leandro!
Thank you very much for your message. I'm really sorry to hear that you're not satisfied with your timepiece.
In production, the second hand is pressed onto the second pinion. While it is theoretically possible to align it perfectly with the markings on the dial, it is a highly complex and time-consuming process that is typically reserved for high-end watches with four-digit price tags.
Furthermore, since the second hand moves every second, even a tiny discrepancy of a thousandth of a millimeter can cause the hand to deviate by 1 mm after 1,000 seconds. This is unfortunately normal in everyday use, as the second hand can be influenced by environmental factors such as magnets (e.g., in electronic devices) and others. It is not feasible for us to achieve greater precision while staying within our price range.
I consulted our watchmaking workshop to inquire about the possibility of adjusting the second hand afterwards. The watchmaker informed me that it is technically possible but not recommended, as it would require disassembling the entire watch. Moreover, due to natural influences, the hand could potentially deviate again after some time, rendering the adjustment temporary.
I apologize for the inconvenience caused by this effect. If it bothers you to such an extent, you are welcome to return the watch free of charge. We also offer various quartz models without a second hand, which might suit your preferences. :)
Feel free to reach out if you have any further questions. I hope I could provide some clarity, and I wish you a great day!
Kind regards from Hamburg!
Moin Franklin!
Thank you for your kind words! We're delighted to hear that you're enjoying both of your watches and that their design and performance meet your expectations. Wishing you many great moments with them!
Best regards from Hamburg!
Moin Julius!
Thank you for your wonderful feedback! We're thrilled to hear that you appreciate the sleek design and the beautiful engraving on the back. It's also great to know that both the leather strap and the metal one meet your expectations. We're glad you're enjoying your watch!
Best regards from Hamburg!
Thank you for your glowing review! We’re thrilled to hear how much you love your watch and that it stands out as a true favorite among other options. Hearing that you appreciate both its design and craftsmanship means a lot to us. We hope it continues to bring you joy and becomes a cherished part of your collection for years to come. Thank you for choosing Sternglas – your kind words inspire us to keep creating timepieces that impress.
Best regards from Hamburg!
“Excellent material quality, feels well built and surfaces look better than in images. Leather strap already has a worn look which suits the case well.
This is a large watch and may not fit everyone well, so measure before buying.”
Thank you for your fantastic feedback! We're so glad to hear that you're impressed with the material quality and that the watch looks even better in person. It’s great to know the leather strap's worn look is a good match with the case – we put a lot of thought into these details. Also, thank you for your helpful tip regarding the size – it’s always good to double-check the fit before making a purchase.
Best regards from Hamburg!
Moin James!
Thank you for your simple yet wonderful feedback! We're so happy to hear that you love the watch. We hope it brings you many moments of joy!
Best regards from Hamburg!
Moin Samuel!
We're so glad you love the watches! It’s always wonderful to hear that our designs have made an impression. Thank you for your support!
Best regards from Hamburg!
Moin Montedar!
Thank you so much for your kind words! We're thrilled that you appreciate the design and the details of the Hamburg darkblue bronze. It's always great to hear when our customers notice the thought and care that goes into each timepiece. We truly appreciate your feedback!
Best regards from Hamburg!
